Returns & Exchanges
Purchases are valid for exchange, store credit, or refund within 30 calendar days of receipt.
We stand by our products 100%! At Thrive, we believe a happy customer is a satisfied customer—so we offer a 30-day money-back guarantee starting from the day your product is delivered.
Return Conditions
All returned or exchanged items must be:
-
Unwashed
-
Unworn
-
Free of any odors or damage
-
With all original tags attached
We only accept returns of unused and undamaged items.
⚠️ Note:
-
Blowout items are not eligible for return, exchange, or refund.
-
Custom-sized or fully custom orders are non-refundable, as they are made to your provided measurements or specs.
Free Returns for U.S. Orders
We provide a FREE prepaid UPS shipping label for all approved U.S. returns and exchanges with an RMA number.
If you choose not to use the prepaid label, we recommend using a traceable carrier like USPS, UPS, or FedEx. Please keep the tracking number to confirm your return reaches us.
International customers are responsible for their own return shipping costs.
Return & Exchange Process
To start a return or exchange, please contact us with the following:
-
Your Order Number
-
The email address used during the order
-
Reason for return
-
Type of return (Exchange, Refund, or Store Credit)
-
For exchanges, specify the size or variation you'd like
Once we receive your request, you'll get an RMA number within 1 business day. After that, we’ll send return instructions and a prepaid label (for U.S. orders).
Refunds to Original Payment
Once we receive your item, refunds are processed within 7–8 business days, based on:
-
Inspection time at our facility (up to 3 business days)
-
Bank processing time (up to 5 business days)
Instructions will be included once you complete the RMA request.
